Hacking Your Mind – Social Engineering

Hacking Your Mind – Social Engineering

Last week, a global fast-spreading ransomware attack, WannaCry attacked hundreds of thousands of systems in over 150 countries. While it was spreading at a rapid pace it had a lot of flaws. The stereotypical hacker sits in his basement, types away on his keyboard, and...
We Put the “Custom” in Customer Service

We Put the “Custom” in Customer Service

Customer care is vital to the success of any company, but it wasn’t too long ago the term conjured up memories of 1-800-numbers and a confusing numerical list of options. You’d hit 0, because that eventually got you to a real person—who would then tell you they’re...
Websites: DIY vs. Professional

Websites: DIY vs. Professional

The decision to build or redesign a website can be overwhelming. Determining if you should build yourself or hire a professional creates a whole new realm of responsibilities to consider. When evaluating the options, it is important to make a clear list of your...
Spend More Time Doing with IVR

Spend More Time Doing with IVR

“What’s the next big thing in technology?” It’s one of the hardest questions to answer, and it just so happened to be the one I get asked the most. You can learn a lot about a person depending on their response. The hopeful will say renewable energy. The technophile...