Print scheduling can be complex sometimes. It may sound like a simple and clear cut job, but the production world is ever-changing. Sure, we get some projects through our facilities that have plenty of lead time and opportunities to plan, but that isn’t always the way it goes. We live in a world that is fast paced and updated every second, and printing is no exception to that reality. But regardless of how often and quickly things change, my job as scheduler is to please the customer. And that means I must be prepared to adapt.
I’ve been working in printing since I was 20 years old, getting experience in many different departments. From this experience I’ve gained an understanding of our process and equipment that allows me to better meet the demands of my current role. I have the necessary knowledge but, like most jobs, I need to have the proper perspective and attitude if I want to succeed.
When I start my day, I have an expectation for how it will go—what’s going to get printed, what will ship out to a customer, which jobs I’ll need to get more information about, etc. But things can change quickly in this business, and I have to be ready. Which means that while I have my expectations and hope for a smooth day, I prepare myself for a change of plans. I ensure that our production team is well-staffed, I analyze our schedule to maximize efficiency, and I maintain good communication with our customer service representatives to keep us all on the same page.
If something does pop up, I remind myself that my obligation is to our customers. It doesn’t matter what is easier for me. Making sure their work is done well and on time is my job. So when a piece of equipment needs repair or a rushed order comes in, I do everything I can to make it happen. This could be as simple as rearranging a few print jobs to make room for something urgent, or as complex as sending over a large amount of work to another one of Mittera’s facilities to make sure it all gets done. One of the advantages of being part of Mittera is the team mentality we share across our locations. We all have the same goal: exceed the customer’s expectations.
Adapting can be inconvenient and stressful. It can require lots of critical thinking. But it’s what makes my job interesting, and it all becomes worth it when I see our team come together and make the impossible happen.
-Justin Copic, Urbandale Scheduler | MITTERA